Privacy policy

Your use of www.white-horse-copywriting.co.uk and/or any enquiries relating to our services constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Policy, please do not use the website.

What this policy covers

This Privacy Policy applies only to your use of the WHITE HORSE COPYWRITING website ('Our Site'). Our Site may contain links to other websites. Please note that we have no control over how your personal data is collected, stored, or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them.

About personal data

Personal data is defined by the General Data Protection Regulation (the "GDPR") and as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'. Simply put, personal data is any information about you that enables you to be identified.

More about information collection and storage

When you contact us via email, or through the small Terms and Conditions form at our site, information about you is solely collected by WHITE HORSE COPYWRITING. We are committed to ensuring that your information remains secure. To prevent unauthorised access or disclosure, we have put in place suitable physical and electronic safeguarding procedures.

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone: 07933 488467
Email: george@white-horse-copywriting.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Account information
• Records of meetings and decisions

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Purchase or viewing history
• Records of consent, where appropriate

More about how your information will be used

We may use your information to improve our services and to send you occasional and relevant marketing communications. The information we collect will not be shared outside of WHITE HORSE COPYWRITING and will never be sold.

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

• Directly from you
• Publicly available sources
• Providers of marketing lists and other personal information

How long we keep information

We only keep personal data for as long as we need it, or until you request that we remove it. For example, we may need to keep details of payments we have received from you for when we are completing our tax returns. Also, we may contact you from time to time to give you first option, over new customers, on availing of our time-limited seasonal special offers, for example.

If you would like your details removed from our database, please email us at: george@white-horse-copywriting.co.uk

Who we share information with

Others we share personal information with:

• Publicly on our website, social media or other marketing and information media.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint, in the first instance, to us:

Email: complaints@white-horse-copywriting.co.uk

We will respond in 30 days.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Changes to this privacy policy and contacting us

We may change this Privacy Policy notice from time to time, if we change our business in a way that affects personal data protection, or if the law is amended.

If you have any questions regarding this Privacy Policy - or about anything to do with your personal data and data protection - you may contact us at george@white-horse-copywriting.co.uk.